Picture of a variety of chocolates

SOLLICH KG Stop production stops

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Goal Stop production stops

In mechanical engineering, quick solutions are crucial. SOLLIQ helps to quickly resolve unexpected production stops without having to wait for external experts. This not only provides better support for new employees, but also compensates for general fluctuations in performance levels. As a result, efficiency and productivity are increased.

Our work relationship with findIQ is always defined by by an extremly structured and pre-planned approach, quick results and satisfied participants. Our high expectaitions are not dissappointed and show in first results that employees in customer service are unburdend.
Marcel Niebuhr
Strategy Project Manager and Process Engineer
Headshot of Marcel Niebuhr

Our collaboration

About the company

SOLLICH is a family led buisness in in the third generation in Bad Salzuflen, Germany, and is a system supplierer of assets in the confectionery industry. The production programme ranges from tempering machines, fully automatic enrobing systems and cooling tunnels to various forming and depositing systems. Complete bar, praline and biscuit finishing lines are modularly assembled for the manufacture of each product. Which means the mSOLLICH machines are used by, amongst others, Mars Inc, the Ferrero Group or Chocoladenfabriken Lindt & Sprüngli.

Motivation

When machines encounter problems, it often leads to a standstil in production. It is a constant challange to combat those quickly and requires especially qualified employees. The solution by SOLLICH and findIQ, SOLLIQ, unburdens service experts, by enabeling employees on-site to diagnose and solve problems.

Segment

Food, confectionery

Country

Germany, Global

Did you know?

1. Approach not only using findIQ as an internal knowledge platform, but also integrating it as a white label solution (SOLLIQ) into the cross-industry platform “SweetConnect.”
findIQ as whitelabel “SOLLIQ”

Timeline

  • 07/2023

    First Asset

    The Projectteam is created and devoted itself to how findIQ can best be integrated. They determined one plant and defined a use case so that the results could be checked.

  • 11/2023

    Break down the complexity

    Because the plant is highly complex, it is divided into several modules. Thus several units are created that are easier to view and handle. 

  • 12/2023

    Expanding to a second type of machine

    The process is expanded to include a new type of machine. This happened because the users took incentive.

  • 02/2024

    Integration and interest from our customers

    findIQ is integrated into the iternal processes and in SweetConnect(digital platform for the production of confectionery), the structure of distribution is expanded and customers show interest in the new processes.