Smarter Troubleshooting Starts with Tribal Knowledge

Trusted by Industry Leaders

Freya Menzel

Product Management iDOO, findIQ Partner

View Partnership Details

Why Traditional Knowledge Management Fails

Failed AI implementations

Generic AI tools like MS Copilot that can't handle complex technical issues

Legacy document management systems

Static digital documents that are hard to find and rarely updated

Constant data cleanup requirements

Struggling with unstructured data as experienced workers retire

Your Digital Maintenance Expert

findIQ is the first SaaS platform that intelligently captures and deploys knowledge for industrial equipment operation, maintenance, and service. Our proprietary AI combines knowledge management with operational assistance in one integrated platform — a first for industrial operations. Digitize expert knowledge about equipment in hours, then access it with just a few clicks for faster troubleshooting, maintenance, and service. Unique combination of rapid implementation, high accuracy results, and continuous knowledge base optimization.

A Cycle that leads from the knowledge hub, to the service guide, to the field echo, to the insights panel and then back to the knowledge hub.

Eoin Chaput-Bathurst

Senior Software Developer, findIQ

Our Approach

When knowledge is properly deployed, productivity improves immediately.

Accelerated Training

Actual results from a plastics manufacturer training new operators on daily production adjustments

12 Months

1 Months

without findIQ with findIQ

Faster Troubleshooting

Field test results from an energy company's service department validating troubleshooting time savings

40 Minutes

10 Minutes

without findIQ with findIQ

findIQ is GPS for troubleshooting — learning from every repair, workaround, and failure to optimize future solutions.

Try the Demo

Two tablets, where one shows the heatmap and the second one shows the troubleshooting.

Proven Business Impact

Maintain expert-level service delivery even as experienced technicians retire.

Knowledge Capture

4 hours to digitize expertise for one equipment type
Guided Troubleshooting

6 clicks from fault detection to solution
Service Efficiency

67% reduction in reactive service time, enabling proactive maintenance
Proven Scalability

95% pilot-to-production conversion rate
Self-Learning

Knowledge base optimizes after just 10 uses
ROI Realization

Positive return within 6 months through productivity gains and uptime improvement

Sina Volkmann, CEO and Co-Founder of findIQ, and Peter Zech, Head of Innovation and Digitalization at Siemens Bad Neustadt, are standing in front of a machine and looking down at a tablet.

Why Choose findIQ?

The world's first platform that transforms knowledge into operational guidance and strategic insights — at enterprise scale.

Comprehensive, contextual knowledge
Step-by-step guidance designed for field operations
Consistently accurate results
Transparent AI — no black box decision-making
Purpose-built AI for industrial complexity
Rapid deployment with global scalability

I've never seen a faster, more systematic approach to building globally scalable knowledge systems.

Eugen Edelmann

Head of Technology & Service, Siemens Bad Neustadt

Customer Success Stories

SOLLICH KG

Integrating Technical and Process Knowledge for Food Manufacturing

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HOLMER Maschinenbau GmbH

Digitization of knowledge as a 24/7 service model

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ELOPAK GmbH

Revenue Growth Through Digital Service Transformation

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Hübner GmbH & Co. KG

Centralizing Distributed Expertise for Operational Excellence

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PHOENIX CONTACT GmbH & Co. KG

Accelerating Diagnosis from Product Quality to Production Issues

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