Worker working with a motor

HENKELHAUSEN GmbH & Co. KG Knowledge system for engines, open to and expandable by customers

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Goal Knowledge system for engines, open to and expandable by customers

The development of a comprehensive knowledge base is intended to support our own service colleagues and be applied as a service to an expanded product portfolio.

We now use our knowledge systematically internally and, as a findIQ partner, will also make it available to our customers in self-service mode.
Matthias Kellersohn
Managing director, HENKELHAUSEN
Headshot of Matthias Kellersohn

Our collaboration

About the company

HENKELHAUSEN GmbH & Co. KG, based in Krefeld, Germany, is the expert for your drive and energy solutions and a specialist when requirements appear complex. And it has been doing so reliably, efficiently, and innovatively for over 85 years.

Where tractors used to play the leading role, today's day-to-day business is dominated by electrical engineering and switchgear construction, as well as engines for off-road machines in construction, rail, and agricultural technology, as well as in the marine and emergency power supply sectors.

Motivation

  • Centralization, standardization, and thus dissemination of the knowledge of long-standing employees to support and systematically train new colleagues
  • Creation of a scalable knowledge base for applying services to an expanded product portfolio
  • Development of a comprehensive 24/7 offering of digital self-service and remote service solutions

Segment

Drives, energy technology

Country

Germany

Did you know?

>100 Engine types will gradually feed into the generic troubleshooting process, ensuring manufacturer-independent applicability.
In development

Timeline

  • 10/2024

    Kickoff for 1st engine type

    • Understanding of the Henkelhausen product portfolio (clarification of the different engine types)
    • Start of the development of a knowledge base for the first engine type
  • 11/2024

    Validation

    • Compilation of knowledge from 2-3 designated experts
    • Preparation of the knowledge base by a central responsible person
    • Expansion to other engine types to secure generic engine knowledge
  • 2025

    findIQ partnership

    • Stsrt of a service partnership
    • Joint offering of a comprehensive knowledge and self-service system, also for NON-HENKELHAUSEN products