Machine service at an expert levet at the AGRITECHNICA

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About findIQ AI-based solution for agricultural technology

We offer a unique software-as-a-service solution that intelligently and sustainably utilizes the knowledge surrounding the operation, maintenance, and servicing of industrial machines and systems. To this end, a novel artificial intelligence combines knowledge management and assistance systems in one software package for the first time. This helps to digitally secure expert knowledge for the future and make it available for daily use in a user-oriented manner.

 

Digitalization is more than just a buzzword in agricultural technology, and special flexibility is required in many different areas, especially in service.


On the provider side, challenges such as the following must be addressed:

  • Global customers, across time zones, national borders, and language areas
  • Clear time frames for when certain work steps must be completed and the machines must be running—from preparing a field to harvesting
  • Diversity in service structures, from hotlines and service hubs to dealers
  • A dwindling pool of skilled workers with deep and broad knowledge
  • The rising demands of a new, young service generation with regard to other tools

It is equally challenging from the user's perspective:

Time is money: when a machine breaks down, immediate action must be taken to remedy the situation

Simple problem solving with targeted information instead of combing through databases

The desire to receive digital offerings that are perfectly tailored to needs

In Summary

The findIQ solution is the answer to these requirements and has proven to be particularly well suited for use in agricultural technology. The software makes it possible to capture the complexity of a machine in motion, and everything is modular and scalable.

findIQ enables us to offer a new 24/7 service business model.
Julian Leinbach
Head of Service, HOLMER
Learn more about HOLMER
Headshot of Julian Leinbach

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A worker wearing a white hardhat and a light blue shirt looks at a tablet that displays the findIQ app.