The Terra Dos 5

HOLMER Maschinenbau GmbH Digitization of knowledge as the foundation for service growth

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Goal Digitization of knowledge as the foundation for service growth

The integration of findIQ into the comprehensive service portal enables end customers to perform fault diagnostics themselves and ensures targeted dispatching of technicians thanks to the pre-limitation of the service/fault case in the field.

findIQ enables us to offer a new 24/7 service business model.
Julian Leinbach
Head of Service, HOLMER
Headshot of Julian Leinbach

Our collaboration

About the company

HOLMER Maschinenbau GmbH, based in Eggmühl, Germany, is a German manufacturer of agricultural machinery for special harvesting technology. They are the world market leader in the field of self-driving sugar beet harvesters.

With subsidiaries in France, Poland, the Czech Republic, Ukraine, Turkey and the USA as well as a representation in China, the HOLMER team consists of 400 employees.

As a medium-sized mechanical engineering company, they develop, build, sell and service their technologically leading agricultural machinery with great passion.

Motivation

  • Capturing and decentralizing expertise to prevent knowledge loss and make service teams more independent
  • Reducing workload on service hotlines and technicians by enabling faster, AI-supported problem-solving
  • Integrating findIQ into the myHOLMER digital service solution to increase efficiency and improve customer support

Segment

Agricultural technology

Country

Germany

Did you know?

1 Year to establish, validate, and enrich the knowledge base for the Terra Dos and Terra Felis platforms (the majority of the machine portfolio).
Figures from 2024/2025

Timeline

  • 12/2023

    Part of the service strategy

    Getting to know the findIQ offer and integrating it into the overall service strategy, and presenting the joint strategy to top management, with immediate approval.

  • Mid 2024

    Validation

    At the start of the beet harvest, the six-month pilot for the Terra Dos platform begins, focusing on the two most error-prone subsystems. The content and user-friendliness is validated.

  • 2025

    Rollout to portfolio

    The expansion of the software to the entire machine portfolio (1 subsystem per month). In addition, integration into the MyHolmer portal and presentation at Agritechnica 2025.