Two Siemens employees in front of a machine

Siemens AG Knowledge management for production stabilization

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Goal Knowledge management for production stabilization

Internal and external service activities are to be made scalable through an AI-based approach so that they can then be applied to the entire production process.

I have never seen a faster and more structured way of setting up a globally scalable knowledge system.
Eugen Edelmann
Head of Technology & Service, Siemens Bad Neustadt
Headshot of Eugen Edelmann

Our joint reference video

Watch reference video
Sina Volkmann, CEO und Co-Founder von findIQ, und Peter Zech, Head of Innovation and Digitalization bei Siemens Bad Neustadt, stehen vor einer Maschine und schauen gemeinsam auf ein Tablet

Our collaboration

About the company

Siemens AG, with holdings in Bad Neustadt, Germany, helps its customers with its technologies to transform the key industries of the economy: Manufacturing processes, transportation networks, buildings and energy systems. Siemens' solutions accelerate the digital transformation of numerous industries to make life more sustainable.

Motivation

The desire and necessity to innovate and scale internal and external service activities through an AI-based approach are there. Therefore, the findIQ application is being piloted internally at the mechanical engineering digitization site in Bad Neustadt to evaluate its effectiveness. The expansion of the software to the entire production facility and other locations is to be mastered by an internal team of findIQ trainers.

Segment

Engines, Miscellaneous

Country

Germany, Global

Did you know?

24 Machines stored in the software as a knowledge base within 24 weeks, through weekly workshops with two internal findIQ trainers.
Status as of 03/2025

Timeline

  • 09/2023

    Decision

    • Decision for FINDIQ after the evaluation of AI solutions for production optimization
    • 1-day workshop to set up a knowledge base for two critical machines, followed by immediate result simulation in the app
  • 10/2023

    Start with a 6-month pilot

    • Software access and training 

    • Validation of correctness and usability of software (with real trouble-shooting cases)

    • FINDIQ becomes part of the lifelong learning program and eliminates reservations about AI

  • 09/2024

    Global rollout

    • Initiation of incremental global roll out
    • Part of a “Digi-Coach Program” in which employees train employees.
    • Independent management of the rollout