3 Packages, made by Elopak, arranged on a breakfast table

ELOPAK GmbH Business growth through a full-service platform

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Goal Business growth through a full-service platform

Global remote maintenance is to be enabled by a service expert system that optimizes scheduling and reduces travel costs.

We reduce reliance on individual expertise by turning it into a global knowledge source.
Carsten Werheit
Director Service Development & Excellence, ELOPAK
Headshot of Carsten Werheit

Our collaboration

About the company

ELOPAK GmbH, based in Mannheim, Germany, is one of the world's leading system providers of carton packaging and filling machines. It offers innovative packaging solutions made from renewable, recyclable and sustainably sourced materials. Its iconic Pure-Pak® cartons focus on sustainability, safety and convenience. They are a natural and practical alternative to plastic bottles and fit into the principle of a low-emission circular economy.

Motivation

  • Capturing the implicit knowledge that experienced field service technicians have but often fail to transfer through traditional reports
  • Standardizing the troubleshooting processes for faster issue resolution, reduced downtime and maintenance costs
  • Providing a Service Expert System to enable remote service globally, optimize resource allocation and reduce travel costs

Segment

Packaging, food

Country

Norway, Germany

Did you know?

33 % of service employees will leave the company in the next few years. In just one year, their implicit knowledge was secured and disseminated worldwide. Better still, one year was enough to digitize their implicit knowledge and make it globally accessible.
Estimated number of retirements

Timeline

  • Q1/2024

    Proof of Concept

    • Setup of the PoC team and scope
    • Conducting an initial workshop on a subsystem (“Top Sealer”)
    • Test phase to verify the quality of the results
  • 12/2024

    Kickoff of the Partnership

    • Approval of the contract and budget
    • Breakdown of the machine portfolio into platforms and subsystems
    • Starting with the “Aseptic Filling Machine” platform
  • 2025

    Rollout for the first platform

    • Establishing monthly meetings to digitize a knowledge base for each subsystem
    • Designing the integration of findIQ as a service expert system into the service platform