Permanent employee, Full or part-time Customer Success Specialist / Support Engineer (m/f/d) for digital solutions - Fully remote
FINDIQ...
... is a fast-growing tech startup from the industrial region of East Westphalia-Lippe that has set out to lead the generational change in industrial machine and plant service.
To this end, we have developed the first AI-supported knowledge platform for industrial service. Thanks to this solution, our customers can collect and structure the expert knowledge of their experienced service employees and make it available to all employees—for excellent fault diagnosis and sustainable problem solving.
To further drive our growth, we are looking for you as a Customer Success Specialist / Support Engineer (m/f/d) for digital solutions. The position is full-time (40 hours) and can be filled remotely anywhere in Germany. You will mainly work from home and travel to Herford or directly to our customers' locations for appointments as needed.
Are you interested in supporting our customers in the successful use of our software while contributing to the further development of our services? Then we look forward to receiving your application!
To this end, we have developed the first AI-supported knowledge platform for industrial service. Thanks to this solution, our customers can collect and structure the expert knowledge of their experienced service employees and make it available to all employees—for excellent fault diagnosis and sustainable problem solving.
To further drive our growth, we are looking for you as a Customer Success Specialist / Support Engineer (m/f/d) for digital solutions. The position is full-time (40 hours) and can be filled remotely anywhere in Germany. You will mainly work from home and travel to Herford or directly to our customers' locations for appointments as needed.
Are you interested in supporting our customers in the successful use of our software while contributing to the further development of our services? Then we look forward to receiving your application!
Your mission
- You will independently design and conduct onboarding sessions, product training courses, and workshops for new and existing customers, ensuring a sustainable and successful introduction to our platform.
- You will be the first point of contact for technical and application-related inquiries and will actively support our customers in solving specific everyday challenges.
- You will analyze recurring issues, structure customer feedback, and incorporate it into product and development in a targeted and solution-oriented manner.
- You will develop processes for scaling and automation, thereby laying the foundation for sustainable growth.
- You will design materials such as instructions, help pages, and training documents to enable customers to find solutions as quickly as possible.
- You will systematically analyze relevant support metrics such as first response time (FRT), resolution time, ticket volume, and CSAT, and use them to derive concrete measures for improvement.
- You will work closely with product, tech, and sales teams and proactively introduce improvements to continuously increase user satisfaction and customer loyalty.
What we expect
- Experience in customer success or support engineering, preferably in the mechanical engineering industry.
- Experience with the introduction and/or use of digital solutions, preferably in mechanical engineering, machine service, or in an industrial environment.
- A good technical understanding and interest in digital products.
- Strong communication and social skills, e.g., active listening and an empathetic approach to customers.
- A structured and independent way of working as well as strong self-organization skills.
- Very good written and spoken German and English skills. Additional languages are a plus.
- Willingness to travel occasionally to customers in Germany and abroad (approx. 15% travel).
Your profile
We bring a high sense of responsibility to what we are building together at FINDIQ.
We think in terms of potential and solutions—even when things get challenging.
We act with foresight—we think about decisions in the long term and stand by what we do.
We work independently, approach tasks proactively, and take responsibility for shaping our everyday work.
We treat people with openness, empathy, and a positive view of humanity—both internally and externally.
We are passionate about industry and technology—and remain curious, courageous, and pragmatic.
We think in terms of potential and solutions—even when things get challenging.
We act with foresight—we think about decisions in the long term and stand by what we do.
We work independently, approach tasks proactively, and take responsibility for shaping our everyday work.
We treat people with openness, empathy, and a positive view of humanity—both internally and externally.
We are passionate about industry and technology—and remain curious, courageous, and pragmatic.
Why us?
An attractive salary: We offer fair remuneration with performance-related components.
Trust: We give you what you need to become the best version of yourself.
Flexible working: If you wish, your workplace can be predominantly remote, supplemented by occasional face-to-face appointments in Herford or at customer sites.
A strong team: We work openly, appreciatively, and with genuine enthusiasm for what we are building together.
Individual development: We give you the opportunity to grow professionally and personally—including through paid training, coaching, and personal learning time.
Startup insights: You can expect close collaboration with and insights into the work of the founding team.
Additional benefits:
Trust: We give you what you need to become the best version of yourself.
Flexible working: If you wish, your workplace can be predominantly remote, supplemented by occasional face-to-face appointments in Herford or at customer sites.
A strong team: We work openly, appreciatively, and with genuine enthusiasm for what we are building together.
Individual development: We give you the opportunity to grow professionally and personally—including through paid training, coaching, and personal learning time.
Startup insights: You can expect close collaboration with and insights into the work of the founding team.
Additional benefits:
- Up to 1 month of “work from anywhere” (in an EU country).
- Workations and regular team events.
- Educational leave (voluntary).
- 30 days of vacation.
- Office pets (welcome by arrangement).
- Charging stations for electric cars (at the Herford location).
- Subsidies for further training and mobility.
- Family-friendly working hours.
- Diversity in action – be yourself. We are too.
Curious to learn more?
Then apply online now with your resume and relevant references.
Do you have any questions? Feel free to contact Senada directly at applications@findiq.de.
This position isn't quite right for you? We look forward to receiving your unsolicited application!
Do you have any questions? Feel free to contact Senada directly at applications@findiq.de.
This position isn't quite right for you? We look forward to receiving your unsolicited application!