HOLMER Maschinenbau, a specialist in harvesting, loading, and slurry technology based in Schierling/Eggmühl, Germany, has been capturing and decentralizing expertise with findIQ since 2024 to prevent knowledge loss and increase the independence of its service teams. In addition, the motivation for working with findIQ was to reduce the workload of the service hotline and service technicians through fast, AI-supported problem solving.
The first meeting with the findIQ team took place in December 2023. It facilitated an exchange of ideas on how the development of a service know-how knowledge platform with findIQ software could be integrated into HOLMER's overall service strategy. In the same month, the strategy was presented to HOLMER's top management – with immediate approval to start the pilot phase. In January 2024, the 6-month pilot for the “Terra Dos” series began, focusing on the two most error-prone subsystems.
HOLMER has been developing and building sugar beet harvesters since 1974, and the latest generation is designed for harvesting under the most difficult conditions to achieve maximum yield. Dry leaves or wet soil, for example, are no problem. Because when the beet harvest season begins, there is only a certain time window available for the harvest. And that is precisely why it is important for HOLMER to be able to provide immediate support to customers and machine users when problems arise.
In mid-2024, a comprehensive validation took place: on the one hand, all recorded content was evaluated, and on the other hand, user-friendliness was tested during the harvest season. In 2025, the rollout to the entire HOLMER portfolio began with the implementation of one subsystem per month. The conclusion: it took the long-established Bavarian company around a year to build, validate, and enrich the knowledge base for the “Terra Dos” and “Terra Felis” platforms, which cover a large part of the machine portfolio.
HOLMER has not only secured valuable knowledge and reduced the workload of employees, but the company is also able to establish this high-quality service as a new business model. “The findIQ software was the basis for being able to offer our customers a new 24/7 service,” explains Julian Leibach, Head of Customer Service at HOLMER. To this end, the software was embedded in the “HOLMER easy service” portal, a digital add-on service that goes beyond the service hotline, workshop opening hours, and general business hours. This has resulted in greater satisfaction among all HOLMER customers and a monetizable offering for HOLMER. The comprehensive presentation of the new service offering will take place at the leading international trade fair Agritechnica (November 9-15, 2025) in Hanover. HOLMER Maschinenbau will be exhibiting in Hall 25, Booth C22. That is why findIQ has also decided to participate in the trade fair and will be presenting itself in Hall 21, Booth K22.